Filing a Complaint & Dispute Resolution Process

You can file your complaint in the external dispute resolution process by using our standard complaint form. We will only open a new case if the complaint refers to a company that has entered our external dispute resolution agreement.

Privacy

We will not disclose your name or your email address to the company unless you explicitly allowed us to do so. You will find the respective option in our standard complaint form. If you want to learn more about our data protection standards when collecting, processing or using your personal data, please refer to our Privacy Notice.

Your complaint

It is very important to understand the essence of your complaint. Therefore we like you to provide as much precise information as possible on what happened. This includes data types concerned, the kind of processing procedure and the Principle(s) that you think have been violated.

How we act

If we have all necessary information from you, we will ask the company to provide all necessary information, too. After the evaluation has been completed we will provide a written advice to the company if there should be a violation of the Privacy Principles. You will receive a summary of the results. Companies taking part in our dispute resolution program have agreed to fully participate in any inquiry or investigation by us, and agreed to accept our advice as final.

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